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Frequently Asked Questions {FAQ}
(1) How do I purchase products from Tuff Bags? What methods of payments are accepted? What if I have questions first?
You may order directly on-line using our SSL secure cart for on-line secure processing via Pay Pal or Google Checkout.
The cart will completely total your order as you go, including the shipping charges and the sales tax.
Please read about stay safe online and Safe Shopping
TuffBaggs/KRLCP, Inc. accepts MasterCard, Visa, American Express, Discover Card via the Paypal checkout system or Google Checkout. These two systems allow the customer to keep his/her credit card private from merchants.
Our web site and credit card systems are PCI compliant.
KRLCP, Inc./TuffBaggs is in excellent standing with the Better Business Bureua.
We love questions! Please email us your questions. Let us know the function and purpose of the bag that you are looking for. Please note that all of our retail products are listed on our web site. While it sure doesn't
hurt to ask, if you don't find what you are looking for on our web site we likely don't carry it. Again, email us as we will be able to send you the links of the items you are looking for on our site and suggestions. Send us your phone number and a good time to call and we'll give YOU a call!
For additional ordering information please see ordering information.
Downloadable / print catalogs: you'll need the Acrobat Reader.
Tuff Bags down load / print catalogs
(2) Does TuffBags sell fabric, other branded bags, and products made outside of the USA?
Tuffbags sells only TuffBags which are 100% made in the USA, specifically in upstate NY. We do not sell other brands of bags or make and sell other people's designs.
We do not sell fabric and other sewing supplies. We will never have our bags made outside of the USA--we'd rather go out of business than do this!
We at TuffBags rise to the challenge of making very high quality, high functioning, organizing bags.
(3) When can I expect to receive my order?
Your order is processed within 24-48 hours of receiving it, Monday through Friday, non-holidays. Your order is shipped generally within in 4 to 6 business days, with as much as 7 business days for larger or add-ons to the order.
If your order will take longer than 8 business days (such as a 'customized your Tuff Bag' where you select the item or items to add -- these take about 10 to 12 business days) order, we'll let you know what your ship date will be. Most orders are shipped within 3 days.
We keep in touch with our customers during this process - we send a confirmation email after you place your order, and we send you an email when your order is
shipped.
For shipping information, charges, and rush orders please be sure to indicate this in your shopping cart and/or via a separate email.
We always suggest that you email us first for your special needs prior to purchase. We want to make our customers happy!
Should you need your order by a specific date (such as you order on 3/1 and need it by 3/15, please be sure to note this in the notes box at checkout. Also you can drop us an email as to the order time required should you be unsure.
(4) How do I return or exchange my bag? What are TuffBaggs return and refund policies?
All of our retail products, including clearance items, are returnable as long as the bag is unused,
the tag is still intact, and you've received an RMA number from us. You have 3 weeks (15 business days) to do this.
Our return policy is simple, straight forward, and hassel free. Our customized bags are returnable.
Please see our separate link: Sales/Returns/Warranty/Privacy Policies.
(5) What materials are Tuff Bags made of? What are my color choices?
Tuff Bags
We use the highest quality American materials. Our main fabric, pack cloth (420 Denier urethane coated pack cloth) is an awesomely strong but light in weight nylon cloth material. It is NOT microfiber but rather a much higher grade nylon that is virtually waterproof.
For additional information please see our link on our materials for
materials descriptions, colors, and information.
(6) What is customization? Does this mean I can make up my own bag from scratch?
We are so glad that you asked this! We have an unique program of allowing our customers to add certain
features to their bags: extra zippered pockets, credit card slots, hooks, dee rings, sling straps, and so on. These features are available to many of our bags and are indicated on the product pages where they are available.
(7) Are Tuff Baggs covered under a warranty?
TuffBaggs provides full warranty -- please read about it at our separate link: Sales/Returns/Warranty/Privacy Policies.
(8) Will my privacy be respected? What personal information is considered to be private?
All of us at TuffBaggs respect your privacy and ALL of your personal information is considered to be private. We do not disclose, sell, or distribute ANYTHING
about you and your inquiry and purchasing information to anyone.
For additional information please read about this at our separate link: Sales/Returns/Warranty/Privacy Policies.
(9) How do I join your free, private email list with members-only sales and discounts?
You may subscribe to our email list my simply entering your email on our home page or by emailing us with the link below. Please enter the word "SUBSCRIBE".
(10) What is your email list all about? How do I join your free, private email list with members-only sales and discounts?
TuffBaggs News email list is FREE and is run using private and secure software. Your email address as well as any other information will never by used, rented, disclosed by us. Our news is generally monthly with
occasional "exclusive sales discounts flashes" to the members of this list.
For additional information please and to join our list see Join our Email list
(11) Can I purchase TuffBaggs on a wholesale basis?
We offer Tuff Bags at wholesale to qualified businesses/organizations, individuals needing products for personal use (such as Bar/Bat Mitzvah, weddings, etc.), offering both resale and discount programs.
Tuff Baggs can modify one of our existing creations or create a bag to meet your organization's needs.
We may be able to sewn on your label. We are unable to provide any other type of labeling or personalization. Our TuffBaggs Judaica collection is available to individuals for quantity discount as well as our other bags.
Please see our separate "wholesale" link.
Certainly email or telephone us for assistance, questions, and orders.
(12) Where do you place the TuffBaggs Label?
We generally place the TuffBaggs label on the inside of your bag. You are assured that your bag is a genuine TuffBagg with our unique label.
Note that some of our pictures show the label on the outside. This is simply for advertisement purposes only.
Do note that a few of our clearance products may have the label on the outside.
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FAQ
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Copyright © 1997-2011 KRLCP,Inc.
TuffBaggs ® and TuffBags ® are registered trademarks of KRLCP, Inc.
All rights are reserved for the use of the term in any combination:
Tuff Bag ™ Tuffbags ™ Tuff Bags ™ Tuff Baggs™
TuffBaggs 1 Johnny Place, East Greenbush, NY 12061
telephone for customer use only orders and questions: (518) 472-0833
Send your comments and questions to:
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